At Carrot Industries, we strive to provide high-quality software products that meet your expectations. We understand that sometimes unexpected issues may arise, and we want to ensure your satisfaction with our products. If you encounter any difficulties or the software does not perform as described on the product page, we are happy to offer a refund under certain conditions.
Eligibility for Refund:
- The software must not function as described on the product page, and the issue must be attributable to a technical malfunction or failure.
- You must provide sufficient evidence of the malfunction or failure. This could include detailed error messages, screenshots, or any other relevant information that helps us understand the problem.
- The refund request must be submitted within 30 days from the date of purchase.
- Before processing a refund, we reserve the right to attempt to resolve the issue by providing updates or patches to address the malfunction.
Refund Process:
To request a refund, please follow these steps:
- Contact me at contact@carrot-industries.com and provide a detailed description of the issue you encountered.
- Include the evidence of the malfunction or failure, such as screenshots or error logs, to help us assess the problem.
- If your refund request is approved and we have not been able to resolve the issue through updates or patches, we will process the refund to the original payment method used for the purchase.
Refund Exceptions:
Please note that there are certain situations where a refund may not be applicable:
- Refunds will not be provided if the software functions as described, and the issue arises from user error, improper installation, or unsupported system configurations.
- Refunds will not be granted if the issue is caused by conflicts with third-party software, hardware, or modifications made to the software.
- Refund requests submitted after the specified time frame will not be considered.
License Revoke:
If a refund is issued, your license to use the software will be revoked, and you will be required to uninstall the product from all devices and cease any further use.
We reserve the right to assess each refund request on a case-by-case basis, and our decision is final.
Contact Information:
If you have any questions or need assistance regarding our refund policy, please contact me at conact@carrot-industries.com.
Please review this Refund and Returns Policy carefully before making a purchase. By purchasing and using our software, you agree to the terms outlined in this policy. We may update or modify this policy from time to time, and any changes will be posted on our website.
Last updated: august 4th 2023