Terms and Conditions of Sale

Version française

Jérémy Dufeux – Carrot Industries, SIRET Number: “879 755 296 00032”, APE Number: “7490B”, Registration: “879 755 296”, Address: 7 Avenue Berthollet, 74 000 Annecy, contact@carrot-industries.com

Terms and Conditions of Sale:

The website “Carrot Industries” is the property of “Jeremy Dufeux” (hereinafter referred to as “THE SELLER”) in its entirety, along with all related rights. Any reproduction, complete or partial, is systematically subject to the authorization of its owner. However, hypertext links to the aforementioned sites are permitted without specific requests.

1. Acceptance of Conditions

The customer acknowledges having read, at the time of placing the order, the specific terms of sale stated on this page and expressly declares to accept them without reservation. These general terms and conditions of sale govern the contractual relationship between THE SELLER and its customer, both parties accepting them without reservation. These general terms and conditions of sale shall prevail over any other conditions appearing in any other document, unless prior, express, and written derogation.

2. Products

Photographs and/or illustrations depicting products (books or software) are not part of the contractual scope, unless specifically mentioned on the product page. If errors have been introduced, under no circumstances shall THE SELLER’s liability be incurred. The customer agrees not to reproduce, copy, give, resell, or offer for commercial purposes the products purchased on this site. Any reproduction for commercial purposes will constitute counterfeiting and will be systematically followed by legal action.

3. Order

Automated recording systems are considered as proof of the nature, content, and date of the order. THE SELLER confirms the acceptance of the order to the customer at the email address provided by the customer. The sale will only be concluded upon confirmation of the order. THE SELLER reserves the right to cancel any order from a customer with whom a dispute exists concerning payment of a previous order. The information provided by the buyer at the time of ordering commits them: in case of an error in the recipient’s contact details, the seller cannot be held responsible for the inability to deliver the product.

4. Delivery

After order confirmation, THE SELLER undertakes to deliver all ordered references to the buyer by providing a DOWNLOAD LINK, within a maximum period of 48 working hours, starting from the email confirming receipt of the order, except weekends and holidays.

All products offered to customers by THE SELLER are delivered by download unless otherwise specified on the order form. It is possible to consider sending a physical copy of the purchased product by mail, but this in no way constitutes a contractual obligation on the part of THE SELLER. In the case of postal delivery, shipping and packaging costs for the product (printing and/or engraving and packaging) corresponding to 10% of the displayed sale price will be billed in addition (contact us for details).

For physical deliveries outside metropolitan France, the customer agrees to pay all taxes due on the import of products, customs duties, value-added tax, and any other taxes due under the laws of the country receiving the order. All orders placed with THE SELLER are intended for the personal use of customers. Customers or recipients of the products are prohibited from partially or completely reselling the products, as well as from reselling copies. THE SELLER is absolved of any legal liability if the customer fails to pay the taxes. In the case of physical delivery, any delays due to postal delays do not entitle the buyer to claim damages. The customer should carefully read the user manual and precautions provided. In case of apparent defects, the buyer has the right of return under the conditions specified in this document. Force majeure events that release the seller from the obligation to deliver include war, riots, fire, strikes, accidents, and impossibility of supply. Goods always travel at the recipient’s risk. Always check your package upon arrival. You have 48 hours to make any reservations with the carrier in case of shortage or damage.

5. Withdrawal

The customer has a period to form an opinion of the ordered product, after which they may request a refund by email to: contact@carrot-industries.com. This period is 7 clear days (from the date of receipt of the articles), unless otherwise stated on the sales page (a longer period, but never less than 7 days). In the case of exchange or refund of an order received by mail, the customer must return the new item(s) in their original packaging, intact, along with all accessories, instructions, and documentation (unless otherwise stated on the sales page).

In the case of requesting a refund for a downloaded product, the customer must state in the withdrawal letter that they undertake to honorably delete the product from their computer, as well as from any media on which they may have made backup copies (CD-ROM, floppy disk, USB key, external hard drive, online storage), unless explicitly stated otherwise on the sales page.

In the event of exercising the right of withdrawal, THE SELLER is obliged to refund the amounts paid by the customer, free of charge, except for return costs. The refund is due within a maximum period of 15 days.

6. Prices

The price is expressed in euros. If there are additional shipping costs – except for specific provisions stated in paragraph 5 – they are mandatory and indicated at the time of payment. The price indicated in the order confirmation is the final price, including all taxes and including VAT for France and the countries of the European Economic Area. This price includes the price of the products, handling, packaging, and storage of the products, shipping, and service fees.

7. Payment

The price charged to the customer is the price indicated on the order confirmation sent by THE SELLER. The price of the products is payable in full on the day of the effective order. Payment is made by credit card. The server used by THE SELLER for processing credit cards is that of Stripe. The customer’s order will only be considered effective once the relevant bank payment centers have given their approval. In case of refusal by these centers, the order will be automatically canceled, and the customer will be notified by email.

Furthermore, THE SELLER reserves the right to refuse any order from a customer with whom a dispute exists.

8. Disputes

This contract is subject to French law. THE SELLER cannot be held responsible for any damages of any kind, whether material, immaterial, or physical, that may result from the malfunction or improper use of the products sold. This also applies to any modifications to the products made by manufacturers. THE SELLER’s liability shall in any case be limited to the amount of the order and shall not be called into question for simple errors or omissions that may have occurred despite all precautions taken in presenting the products. In case of difficulties in applying this contract, the buyer has the option, before any legal action, to seek an amicable solution, notably with the assistance of a professional association in the branch, a consumer association, or any other advisor of their choice. It is reminded that the search for an amicable solution does not interrupt the “short period” of the legal warranty, nor the duration of the contractual warranty. It is reminded that, in general, and subject to the courts’ judgment, compliance with the provisions of this contract